Travel Agent

Salary/Compensation

The monthly basic salary of a Reservation and Travel Agent starts at P10,00 at the entry level. It may go as high as P17,000.

Basic Educational Requirement

Any educational background is acceptable but preference is given to graduates of a course in Tourism. Short-term courses in Tourism Management would also be an advantage for non-tourism graduates.

Cost of Education *

A degree in BS Tourism in public educational institution costs around P3,500 to P 5,000. While in private colleges and universities, the tuition costs around P20,000 to P47,000 per semester.

Employment Opportunities

The growth in tourism-related services will provide ample employment opportunities to the travel and tour segment of the tourism industry, thus, the demand for Travel Agent is expected to be sustained in the succeeding years. There are likewise job opportunities for those seeking overseas employment. Travel agents may work in the following industries: Hotels and Restaurants, Transport, Storage and Communication, Real Estate, Renting and Business Activities, and Other Community, Social and Personal Service Activities.

Prospects for Career Advancement

Travel Agents may advance to supervisory or managerial positions after they have acquired the competencies required for such position. They must be able to demonstrate the ability to manage organizational operations and to lead large organizations. Travel Agents could also put up their own business as Tour Operators.

Nature of Work

A Travel Agent supplies information, arrange travel itineraries and obtains necessary reservations.

Tasks

  • Advises customers on itineraries and method of travel;
  • Prepares itineraries;
  • Makes and confirms reservations for transportation and accommodations;
  • Issues ticket, vouchers and other documents;
  • Informs clients of essential travel information such as travel times, transportation connections, and medical and visa requirements;
  • Provides clients with assistance in preparing required travel documents and forms; and
  • Prepares bills and receive payments.

Skills and Competencies

  • Ability to convey information effectively;
  • Ability to remember information such as words, numbers, pictures, and procedures;
  • Speech clarity;
  • Working knowledge of other languages such as Japanese, French, Chinese, Spanish, etc;
  • Knowledge of basic mathematics;
  • Computer literate;
  • Knowledgeable in system CSC (Amadeus, Galileo and Worldspan) and other applicable computer software programs;
  • Knowledge of principles and process for providing customers and personal services (i.e. customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction);
  • Knowledge of clerical and office procedures and systems such as managing files and records, designing and accomplishing forms; and
  • Adept at coordination work.

Physical Attributes and Characteristics

  • Active initiative to solve customer problem;
  • Service-minded;
  • Strong interpersonal skills;
  • Socially perceptive; and
  • Near vision - ability to see details at close range.

* Based on 2011 rates.