Hosts and Hostesses
Workers in the hotel and restaurant industry receive an average daily basic pay of P404. Included in this pay scale are entry level skills in the restaurant and bar sub-sector which consists, among others, of Hosts and Hostesses and other food and beverage service workers. The basic pay excludes allowances, bonuses, overtime pay and other benefits or incentives such as customers’ “tips”.
Basic Educational Requirement
A high school diploma is required to become a Host or Hostess, and may require some customer service training or job-related course work. In some cases, employers may require one or two years of experience in the same job.
Cost of Education *
There is no specific educational requirement to become Hosts and Hostesses. However, employers often prefer applicants with a high school diploma. High school education would normally range from P25,000 - P40,000 per year in private universities and about P3,000 to P5,000 in public institutions.
Job openings for Hosts and Hostesses are expected to grow because of the increasing number of restaurants and other food and beverage-serving establishments being put up in response to a rising population who love to dine outside. Hosts and Hostesses can work in the following industries: Wholesale and Retail Trade, Hotels and Restaurants,and Real Estate, Renting and Business Activities and, Other Community, Social and Personal Service Activities.
Prospects for Career Advancement
For workers in small-sized food serving establishments, advancement is usually limited to finding a job in a busier or more expensive restaurant where prospects for tip earnings are better. In larger-sized restaurants, Hosts and Hostesses with professional experience and with formal training may rise up to the rank of dining room supervisor, assistant head waiter, head waiter, assistant restaurant manager, or restaurant general manager.
Nature of Work
Hosts and Hostesses are categorized under the food and beverage serving and related workers. They are the front line of customer service in restaurants, coffee shops, and other food service establishments. These workers greet customers, escort them to seats and hand them menus, take food and drink orders, and serve food and beverages. They also answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new diners. Most work as part of a team, helping coworkers to improve workflow and customer service.
- Assign patrons to tables suitable for their needs;
- Greet guests and seat them at tables or in waiting areas;
- Inform patrons of establishment specialties and features;
- Inspect dining and serving areas to ensure cleanliness and proper setup;
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details and customers' concerns are properly handled/addressed;
- Provide guests with menus; and
- Receive and record patrons' dining reservations.
Skills and Competencies
- A good memory to avoid confusing customers’ orders and to recall faces, names, and preferences of frequent patrons;
- Knowledgeable in operating computers which they may use in placing orders and generating customers’ bills;
- Need to be quick at arithmetic especially in cases where they may have to total bills manually; and
- Knowledge of a foreign language is also helpful since Hosts and Hostesses have to communicate with diverse clients.
Physical Attributes and Characteristics
- Must be able to communicate well with people;
- Must be tactful and courteous at all times;
- Must be neat, tidy and smartly dressed;
- Must possess a good service attitude; and
- Must have good physical health as they spend most of their working hours on their feet.
* Based on 2011 rates.